CPD Showcase Reflection

It has come to the end of our Career and Professional Development module and this journey have been a fruitful and enjoyable one. To conclude the module, we attended a CPD showcase that was put together by the selected students from each class.

During the showcase, we watched seven outstanding presentations prepared by my fellow coursemates. They were equally superb and I have personally benefitted from all of them. This could be because the topics chosen were closely related to the hospitality industry.

Hospitality, being a service-driven industry, it is important for students to be well equipped with the relevant skills to deal with challenges. Be it bullying, handling of difficult customers or sexual harassment, the presentation by each team have taught us the importance of knowing how to deal with such challenges when faced with one.

In my opinion, the team that left the deepest impression was the second presenting group consisting of Cassandra and team. The team's main focus was on Active Listening based on a theory that was created by a motivational speaker - namely the "7 Gets". This theory is applicable in our industry as many of the departments in hotel require us to face guests on a daily basis and active listening allows guests to feel valued. In addition, the theory was also backed up by a legitimate source, unlike many other teams who came up with their own solutions, making it more trustworthy. It also shows that the team had put in more effort in their research methodology, which is commendable. Aside from their slides, the training video shown was also relevant, concise and appropriate for the industry. Personally, I also felt that there was a good balance in the content and humour element in their video that spiced up the presentation. Hence, successfully capturing the audiences’ attention.

Lastly, I would like to thank the student planners, who have done an amazing job in organising this CPD showcase. This module had taught me so much more than I have expected and it would not have been possible without a knowledgeable teacher like Brad. Thank you for the past 13 weeks! Hope to see you around in school.