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Title: How to Politely Decline a Request in the Hospitality Industry? 1. Introduction This report will address an interpersonal communication problem within a hotel industry. The team has chosen to explore methods on how one can decline a request politely, be it from the guest or their bosses. 1.1. Workplace Context The nature of work within the hotel industry is highly labour intensive and has increasingly harsh environmental demands imposed on it (Sampson, 2014). Employees working in the hotel face challenges that include tough deadlines, unexpected challenges from guests, long working hours, high emotional demands, shift work and little control (Kristensen, Hannerz and Tuchsen, 2002). Studies have shown that individuals working in the hotel industry show signs of stress and overwork, due to demands placed by organisations (Ajgaonkar, 2006). The hotel industry is being characterised by fatigue due to little breaks, long working hours and unpredictable shifts (Wa

Topic: How to Politely Decline a Request in Hospitality Industry Introduction Regardless of how narcissistic one is, there will always be situations where we are pressured to please others. We have all agreed to requests and subtle demands in order to not disappoint or anger the other party. By doing so, we would sacrifice our own happiness and time for others’ by doing things just to get in their good books. Although it is commendable, however, there should be a limit to occasional favours and servitude. This issue is especially apparent in the hospitality industry, where we are constantly faced with different requests; from guests and our colleagues. In this study, the team will focus mainly on front-of-house communication between employees and suggest ways to reject requests from colleagues in a tactful manner. This skill is transferable, allowing the employees who are situated at the front-of-house to use it on guests as well. Problem Identification Having to d