thewonderho

This incident happened a few years ago and it has made me more aware of someone's verbal and non-verbal cues ever since. Due to confidentiality, I will address her as Jeyna in this post. Jeyna and I were best friends in secondary school and it has always been that way up till my third year in polytechnic. Being in different polytechnics, it was difficult to match our schedules as both of us had many commitments. We needed to juggle between school, CCA and our part-time work. The same year, Jeyna also had her first boyfriend. Perhaps because of our varying priorities, we started to drift apart. Few months later, Jeyna called me out of the blue and asked if I was free one day to meet her. Judging from the tone of her voice, it sounded pretty serious. I decided I would set some time aside to catch up with my old best friend. When I walked in the coffee place that we decided to meet at, I almost could not recognise her. She looked so... different, but I cannot quite put it int...

Dear Mrs. Goldstein, First of all, I would like to thank you for sharing with us your feedback. Please allow me to introduce myself. My name is Ho Pei Qi, a guest service agent at Marina Bay Sands Singapore. On behalf of the hotel, I would like to express our deepest regret for your unsatisfactory stay with us. At Marina Bae Waters, we strive to provide our guests with the most memorable stay possible. Hence, every feedback is crucial for our continuous improvement. The issues that you have brought up were passed along to the relevant departments and after conducting a comprehensive investigation, please allow me to explain some of the issues you have faced. With regards to the malfunctioning room key, the hotel is currently in the process of upgrading our old key locks. The upgrade has caused technical faults on many of our key locks. However, upon completion of all upgrades by the 19th March 2018, we assure you such issues will not reoccur again. As for the poor ...